Choosing a trustworthy loan officer

The Loan Officer Who Digs Into Your Finances Is the One to Hire

3 months ago – When you start looking for a mortgage, you’ll quickly run into loan officers who act like cheerleaders. They’ll tell you how easy everything is, how...

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The Loan Officer Who Says ’No’ Is the One You Want

3 months ago – When you start looking for a mortgage, you want to hear good things. You want somebody to tell you that yes, you can afford that house with the big...

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The Loan Officer Test: How to Spot Someone Who’s on Your Side

4 months ago – When you’re buying a home or refinancing the one you’ve got, the loan officer you work with can make the difference between a smooth, fair deal and a...

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Frequently Asked Questions

Straight answers to the questions we hear most.

A cash-out refinance replaces your primary mortgage with a new, larger one. A home equity loan (or a Home Equity Line of Credit, HELOC) is a second, separate loan that you take out in addition to your existing first mortgage. A cash-out refi often has a lower interest rate, while a HELOC offers more flexible access to funds.

The process varies by lender. Typically, you can do this through your online mortgage account portal, by phone, or by mailing a check. It is critical to include clear written instructions (e.g., “Apply to principal reduction only”) and to verify the payment was applied correctly on your next statement.

Contact your new servicer immediately if you are incorrectly charged a late fee or see a negative credit report related to the transfer.
Federal law provides protections, and servicers are required to correct errors that occur during a transfer.
Keep records of all your communication in case you need to dispute the issue.

Lenders generally do not charge a separate fee for managing an escrow account. The costs are typically built into the overall servicing of your loan. However, you should review your Loan Estimate and Closing Disclosure documents from when you obtained the mortgage to see if any specific escrow-related fees were charged at closing.

When inflation rises, central banks often raise interest rates to combat it. If you have a fixed-rate mortgage, your rate and payment are locked in and will not increase, even if new mortgage rates soar. You are effectively shielded from the impact of rising interest rates in the broader economy.
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