Setting mortgage payoff goals and timeline

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Frequently Asked Questions

Straight answers to the questions we hear most.

No, buying points is only a good financial decision if you plan to stay in the home long enough to break even—the point where the upfront cost is recouped by the monthly savings from the lower payment. If you sell or refinance before the break-even point, you will lose money.

A mortgage pre-approval is a comprehensive evaluation by a lender that determines how much money you are qualified to borrow for a home purchase. It involves verifying your income, assets, credit, and debt, resulting in a conditional commitment for a specific loan amount.

Your primary point of contact is your mortgage servicer, whose contact information is on your monthly mortgage statement. If you are unable to resolve an issue with them (for example, a dispute over a shortage calculation), you can file a complaint with the Consumer Financial Protection Bureau (CFPB) or your state’s banking or financial regulator.

Eligibility varies by lender and loan type. Conventional loans (those backed by Fannie Mae or Freddie Mac) are commonly eligible. Loans that are often ineligible include FHA loans, VA loans, USDA loans, and some jumbo or portfolio loans. The first step is always to contact your mortgage servicer to confirm your loan’s eligibility.

Recasting: You make a large lump-sum payment toward the principal, and the lender re-amortizes your loan based on the new, lower balance. Your interest rate and term stay the same, but your monthly payment is reduced. There is usually a small fee.
Refinancing: You replace your existing mortgage with a completely new loan, often to secure a lower interest rate or change the loan term. This involves closing costs and a full credit check.
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